Application Support Analyst

We’re looking for a passionate, enthusiastic and customer-centric support person with excellent software and troubleshooting skills to join our team in the Greater Milwaukee area.  You’ll advocate for multiple customers on a daily basis, ensuring they achieve success while using our products or while using solutions we have implemented from other vendors, such as JDA or Manhattan.  You’ll work alongside a team of Application Support Analysts who eat, breath, and live successful outcomes – we’re all about results and long-term relationships.

What you’ll do:

  • Deliver an exceptional experience as you respond to support requests
  • Be a tireless advocate for our customers as our company grows and evolves
  • Suggest and champion improvements to our processes and solutions
  • Master our products and the third party solutions we support and implement
  • Provide training and guidance to your Support Analysts peers

You have:

  • Formal education like college degrees, certifications and technical boot camps are preferred but not required as experience, skill and aptitude are the main drivers of success with this position
  • Experience supporting customers
  • Experience with SQL development and database development
  • Flawless writing skills, impeccable grammar, and a friendly tone
  • Ability to work autonomously, prioritize tasks, and managed short timelines
  • Strong troubleshooting skills
  • Genuinely passionate about helping people achieve success
  • Great attitude and ability to thrive and learn in a diverse and evolving environment

Bonus points for:

  • Experience working with warehouse management solutions
  • Used ticket management software in the past


  • Minimal travel is forecasted for this position. If outside of the Milwaukee area, traveling to the Milwaukee office once a quarter is desired.

Work Authorization

  • No sponsorship is provided for this position. US citizens or permanent residents only.
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