Application Support Analyst

We’re looking for a passionate, enthusiastic, and customer-centric support person with excellent software and troubleshooting skills to join our team. You’ll advocate for multiple customers on a daily basis, ensuring they achieve success while using our products or while using solutions we have implemented from other vendors, such as JDA or Manhattan. You’ll work alongside a team of Application Support Analysts who eat, breath, and live successful outcomes – we’re all about results and long-term relationships.

What you’ll do:

  • Deliver an exceptional experience as you respond to support requests
  • Be a tireless advocate for our customers as our company grows and evolves
  • Suggest and champion improvements to our processes and solutions
  • Master our products and the third party solutions we support and implement

What you’ll bring:

  • Formal education like college degrees, certifications, and technical boot camps are preferred but not required. Experience, skill, and aptitude are the main drivers of success in this position
  • Experience supporting customers
  • Experience with SQL development and database development
  • Flawless writing skills, impeccable grammar, and a friendly tone
  • Ability to work autonomously, prioritize tasks, and managed short timelines
  • Strong troubleshooting skills
  • Genuinely passionate about helping people achieve success
  • Great attitude and ability to thrive and learn in a diverse and evolving environment

Bonus points for:

  • Experience working with warehouse management solutions
  • Working experience with a ticketing management software

What you’ll get:

  • One of the fastest-growing companies in America to work for and a talented team to back you up
  • An awesome culture, backed up by winning a Best and Brightest for Milwaukee award five years in a row, and Best and Brightest in the nation for 2020!
  • Competitive salary
  • Sabbatical leave of an additional five weeks paid time off every five years
  • Medical, Dental, Vision Insurance
  • Employer-sponsored short-term disability, long term disability, and life insurance
  • Paid Maternity and Paternity leave
  • 401(k) Program w/ Match
  • Paid Time Off
  • Unlimited Sick Leave
  • Two days of PTO for Volunteering
  • Professional Development


  • Minimal travel is forecasted for this position. If outside of the Milwaukee area, traveling to the Milwaukee office once a quarter is desired.

Supervisory Responsibility:

  • This position has no direct supervisory responsibilities.

Work Authorization:

  • No sponsorship is provided for this position. US citizens or permanent residents only.


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