Executive Summary

The COVID-19 pandemic has rapidly accelerated the pace of digitization in the transportation and document management space. Across the nation, headlines trumpet shuttered factories and distribution centers while indicting employers who fail to offer adequate protections. No longer is digitization a question of efficiency; digitization is increasingly a requirement for uninterrupted operation.

M.Folio, the first intelligent document management system for supply chain, launched in 2017 to address the need for distribution and manufacturing centers to easily digitize and manage paperwork. One primary use-case is the storage and signature capture process for Bills of Lading, and in the context of social distancing, this use case has taken on immediate importance. In 2020, M.Folio’s capabilities were extended to support signature capture in a fully-contact free form, orchestrating communications between drivers and facility staff via SMS and giving users the option to sign via mobile devices or purpose-built kiosks.

Beyond social distancing, M.Folio is a powerful tool to generate savings and simplify operational processes. M.Folio is the antithesis to the traditional directory-based storage options — it is 100% automated, fully searchable, and requires no domain knowledge to use. No longer are users required to name files a specific way, email them to a specific address, or manually place them in specific folders. No longer do operations depend on external systems to provide metadata for documents — M.Folio handles everything seamlessly. With M.Folio, documents are ingested from any system, automatically identified via OCR and proprietary parsing technology, and logically sorted. The system automatically groups documents based on bills of lading parsed data, for example, grouping together documents related to the same event, like a packing slip and bill of lading.

Digitization and signature capture are the foundations of M.Folio, but the value proposition is substantially extended with a powerful workflow engine. Rather than rely on manual emails, notifications, or wet signatures, organizations are able to automate the entirety of traditionally physical workflows, from end-to-end. Archaic processes have been replaced with electronic signatures, automated notifications, automated emails, digital approval request notifications, document comparisons, automated document edits, and document integration. Customers not only eliminated risk of lost or damaged documents, but they also drastically increased organizational throughput.

The confluence of benefits from social distancing, document digitization, and labor savings separates M.Folio from its competition and provides its customer base with tangible value in the form of improved user experience, business continuity, and security for shareholders.


The need for contactless driver and facility interaction has reached a fever pitch amidst the COVID-19 outbreak in North America. To date, transportation providers, focused primarily on carrier-specific electronic signature solutions, have dominated talking points and content around the web. While electronic signature capture on bill of lading (BOLs) is an important step, a true contact-free solution must account for each interaction in the driver-shipper process, from check-in, to acquisition/drop-off, and finally through signature capture and check-out.

Most manufacturers use dozens of transportation providers and even if a single provider were to posit a comprehensive solution, a gap remains. Ultimately, transportation providers are…(link to full whitepaper).